FAQ Santa

FAQ Santa

Before your visit

What kind of safety measures are in place this year?2022-11-09T20:14:04-08:00

We follow government guidelines and instructions/rules as they evolve.

  • MASKS – Whilst we recommend them in any public space, they are NOT required at this point. However, this may change if government requirements are introduced.
  • All our staff members follow a strict cleansing regime with cleaning of high touch areas
  • We’ll be asking guests to Sanitize hands on entry to the Santa area, or room
  • Please stay distanced from all staff and Santa during your visit. We’ll do the same for you!
Are you offering pet photos?2022-11-09T05:01:59-08:00

Pet photos will be available in certain locations.

What is your cancelation policy?2022-11-09T05:02:14-08:00

Book with confidence knowing that if things change, subject to availability you can reschedule anytime up to 48 hours prior your visit.

Can we arrive without a booking?2022-11-09T05:05:19-08:00

Visits require pre-booking through our reservation system. This is to keep you, staff and Santa safe and provide a far better experience for you and your family.

On the day of your visit

What time should I arrive for my visit?2022-11-09T04:58:37-08:00

You should arrive 5 minutes before your booked time. However we encourage you to arrive much earlier and make the most of your trip to the Mall!

Will my child be allowed on Santa’s knee this year?2022-12-16T12:06:52-08:00

We follow all safety measures suggested/implemented by governing bodies and authorities. Santa is currently OK with having your child sit on his knee – but please be aware this may change should circumstances dictate otherwise.

I’ve not received my digital Santa photo file?2022-11-09T05:01:32-08:00

We use the email address you provided when you booked your visit. Sometimes these emails go to your Junk Folder so please check there. If still no success please contact us and we’ll track it down for you.

Do we need to wear masks?2022-11-09T05:03:02-08:00

You will not be required to wear masks this year – although we always recommend them in public spaces.

Can we take our own photos?2022-11-09T05:05:53-08:00

In addition to our professionally taken photos you may take a couple of snaps of your own. We’ll not be able to take or help you with these. We also ask that you use common sense and not cause a delay for the next guests.

By |2021-12-01T02:18:18-08:00December 1st, 2021|
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