FAQ Page

FAQ Page2022-04-13T10:23:50-07:00
What kind of safety measures are in place this year?2022-11-09T20:14:04-08:00

We follow government guidelines and instructions/rules as they evolve.

  • MASKS – Whilst we recommend them in any public space, they are NOT required at this point. However, this may change if government requirements are introduced.
  • All our staff members follow a strict cleansing regime with cleaning of high touch areas
  • We’ll be asking guests to Sanitize hands on entry to the Santa area, or room
  • Please stay distanced from all staff and Santa during your visit. We’ll do the same for you!
How many people can visit?2022-11-09T04:58:13-08:00

This year we have a maximum group size of 6 people. If you are a large family and you all live in the same household we can accommodate you.

What time should I arrive for my visit?2022-11-09T04:58:37-08:00

You should arrive 5 minutes before your booked time. However we encourage you to arrive much earlier and make the most of your trip to the Mall!

Will my child be allowed on Santa’s knee this year?2022-12-16T12:06:52-08:00

We follow all safety measures suggested/implemented by governing bodies and authorities. Santa is currently OK with having your child sit on his knee – but please be aware this may change should circumstances dictate otherwise.

I’ve not received my digital Santa photo file?2022-11-09T05:01:32-08:00

We use the email address you provided when you booked your visit. Sometimes these emails go to your Junk Folder so please check there. If still no success please contact us and we’ll track it down for you.

Are you offering pet photos?2022-11-09T05:01:59-08:00

Pet photos will be available in certain locations.

What is your cancelation policy?2022-11-09T05:02:14-08:00

Book with confidence knowing that if things change, subject to availability you can reschedule anytime up to 48 hours prior your visit.

Do we need to wear masks?2022-11-09T05:03:02-08:00

You will not be required to wear masks this year – although we always recommend them in public spaces.

Can we arrive without a booking?2022-11-09T05:05:19-08:00

Visits require pre-booking through our reservation system. This is to keep you, staff and Santa safe and provide a far better experience for you and your family.

Can we take our own photos?2022-11-09T05:05:53-08:00

In addition to our professionally taken photos you may take a couple of snaps of your own. We’ll not be able to take or help you with these. We also ask that you use common sense and not cause a delay for the next guests.

Do I need to install any apps on my computer2022-11-09T05:06:04-08:00

You can install the Zoom app on your computer, but you don’t have to.  We have made it super easy for you and your guests to login through any common and modern browser. You will of course need an internet connection!

How do the free Santa photos work2022-11-09T05:06:15-08:00

As we can’t be there with you, you’ll be using your own smart phone to take as many photos as you wish. In your virtual visit invite email we’ll provide you with a link to enable you to upload these photos and place them into our decorative frames. There is NO LIMIT to how many you take so get creative and take you time to capture the perfect shot. We recommend you focus on snapping away and upload the photos after the visit (the quality will be better as well)!

How do I connect to our virtual Santa experience2022-11-09T05:06:22-08:00

Our system will email a secure Login Link before your appointment time. If you don’t receive the email please check your Junk/Spam folder!
You will find a ‘Join Now’ button in your email. 10 Minutes before your appointment time, please click this and you’ll be placed in our waiting room.

When Santa & Mrs Claus are ready to greet you, you’ll be invited in for your one on one visit.

Indoor Events2022-04-13T10:19:37-07:00

The key considerations for indoor events are electricity and access for people.

We typically have many people gather around the booth to watch slide shows, other guests or just look in amazement. For larger events it’s important to allow for room for people to observe the action, line up and be able to get their photos in comfort.

Please ensure there is power reasonably close by

Outdoor Events2022-04-13T10:19:43-07:00

Outdoor events are typically staged under a gazebo or tent. Rain or unstable power from a generator are NOT A GOOD environment for the booth which contains very delicate electronic equipment.

A gazebo typically provides adequate shelter for the Giggle Booth providing it is weatherproof. If rain leaks in from the roof or the sides we may have to shut down!

We frequently run our booths from generators without problems PROVIDING it is the right type of generator. Typical contractors generator’s will not provide stable power for ANY ELECTRONIC EQUIPMENT… no matter what the guy says! The generators required are not hard to find or any more expensive. You just need to know what to ask for! If your event will supply power from a generator you must let us know when booking.

Do you charge travel or toll expenses2022-04-13T10:19:51-07:00


Why would we?

We do not impose travel or toll charges if your event is within the Lower Mainland or as far away as Pemberton or Chiiliwack.

We travel a LONG way for our clients including Canada wide, North America and further.

For any areas beyond the lower mainland, either a minimum rental time or a small charge may need to be added. The Sunshine Coast and Vancouver Islands may incur a ‘Boat Fee’ OR a minimum rental time.

Will the guests be able to view the photos2022-04-13T10:19:58-07:00

Absolutely, that’s the point!

Most of the time time we upload the photos to your own gallery – live as they are taken. Your guests can view all of the pictures taken at the event during, after or LONG AFTER.

Some customers prefer this gallery is pass-worded (hidden from public view). This is very easily done at no charge.

How long does it take to set up your booths2022-04-13T10:20:07-07:00


We typically allow 1 to 1.5 hours to set up, tune up and prep. If your event is in a location that is difficult to get equipment to or involves long distances, stairs etc you should point this out when you book. Our booths are very portable so it’s not a problem if we know in advance.


What is idle, or down time2022-04-13T10:20:15-07:00

Idle hours are deemed as any hours during, before or after the event where a booth is required but will not be in operation.

Typically idle hours come into play in situations where it is not possible to set up/take away a booth directly before/after an event or during speeches etc. All idle hours are charged starting at $100 for the 1st hour and reducing a little for subsequent hours.

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