FAQ Page

FAQ Page2017-05-20T15:36:54-07:00
Do I need to install any apps on my computer2020-12-11T05:47:37-08:00

You can install the Zoom app on your computer, but you don’t have to.  We have made it super easy for you and your guests to login through any common and modern browser. You will of course need an internet connection!

How do the free Santa photos work2020-12-11T05:28:39-08:00

As we can’t be there with you, you’ll be using your own smart phone to take as many photos as you wish. In your virtual visit invite email we’ll provide you with a link to enable you to upload these photos and place them into our decorative frames. There is NO LIMIT to how many you take so get creative and take you time to capture the perfect shot. We recommend you focus on snapping away and upload the photos after the visit (the quality will be better as well)!

How do I connect to our virtual Santa experience2020-12-11T05:14:53-08:00

Our system will email a secure Login Link before your appointment time. If you don’t receive the email please check your Junk/Spam folder!
You will find a ‘Join Now’ button in your email. 10 Minutes before your appointment time, please click this and you’ll be placed in our waiting room.

When Santa & Mrs Claus are ready to greet you, you’ll be invited in for your one on one visit.

Indoor Events2017-05-20T15:37:02-07:00

The key considerations for indoor events are electricity and access for people.

We typically have many people gather around the booth to watch slide shows, other guests or just look in amazement. For larger events it’s important to allow for room for people to observe the action, line up and be able to get their photos in comfort.

Please ensure there is power reasonably close by

Outdoor Events2017-05-20T15:37:02-07:00

Outdoor events are typically staged under a gazebo or tent. Rain or unstable power from a generator are NOT A GOOD environment for the booth which contains very delicate electronic equipment.

A gazebo typically provides adequate shelter for the Giggle Booth providing it is weatherproof. If rain leaks in from the roof or the sides we may have to shut down!

We frequently run our booths from generators without problems PROVIDING it is the right type of generator. Typical contractors generator’s will not provide stable power for ANY ELECTRONIC EQUIPMENT… no matter what the guy says! The generators required are not hard to find or any more expensive. You just need to know what to ask for! If your event will supply power from a generator you must let us know when booking.

Do you charge travel or toll expenses2017-05-20T15:37:02-07:00

 

Why would we?

We do not impose travel or toll charges if your event is within the Lower Mainland or as far away as Pemberton or Chiiliwack.

We travel a LONG way for our clients including Canada wide, North America and further.

For any areas beyond the lower mainland, either a minimum rental time or a small charge may need to be added. The Sunshine Coast and Vancouver Islands may incur a ‘Boat Fee’ OR a minimum rental time.

Will the guests be able to view the photos2015-07-20T13:44:25-07:00

Absolutely, that’s the point!

Most of the time time we upload the photos to your own gallery – live as they are taken. Your guests can view all of the pictures taken at the event during, after or LONG AFTER.

Some customers prefer this gallery is pass-worded (hidden from public view). This is very easily done at no charge.

How long does it take to set up your booths2017-05-20T15:37:02-07:00

 

We typically allow 1 to 1.5 hours to set up, tune up and prep. If your event is in a location that is difficult to get equipment to or involves long distances, stairs etc you should point this out when you book. Our booths are very portable so it’s not a problem if we know in advance.

 

What is idle, or down time2015-07-20T15:13:58-07:00

Idle hours are deemed as any hours during, before or after the event where a booth is required but will not be in operation.

Typically idle hours come into play in situations where it is not possible to set up/take away a booth directly before/after an event or during speeches etc. All idle hours are charged starting at $100 for the 1st hour and reducing a little for subsequent hours.