FAQ Page

FAQ Page2022-04-13T10:23:50-07:00
SNOW or bad weather days2023-10-20T06:47:52-07:00

Rescheduling in less than 48hrs is only permitted if the location is closed due to bad weather or other reason. In the unlikely event this happens we’ll notify guests through social media.

If the location is closed we will of course either re-schedule or refund your booking. Send an email to Hello@GiggleBooth.ca with the details of your booking, name, time of booking, date, package purchased etc.

If the location is open, there are no refunds if you cannot make your reserved time.

My child WOULDN’T SIT or stand with Santa, can I have a refund2023-10-20T05:35:07-07:00

Sorry but we cannot offer refunds if your child wouldn’t sit or stand with Santa. Santa and the staff’s time were reserved for you.

Can I purchase EXTRA COPIES or packages on the day2023-10-20T05:34:41-07:00

Absolutely. You can purchase extra prints and/or digital photos on the day. Note we accept debit and credit cards, no cash please.

Can I select MULTIPLE PHOTOS with multiple GROUPS2023-10-20T05:47:33-07:00

Each package is priced for one sitting of one group or child. A series of photos are taken and ONE of these is selected and printed. This same photos is the one emailed to you, if the packaged you purchased includes the digital file.

Additional digital files (or prints) are available for purchase without having to buy a separate package, providing the group/children remain the same.

For example:
Pose one – child with Santa
Pose two – A second photo of child or child and parents with Santa.
A second (or more) digital file/print of the same group

Swapping out friend’s or family groups is not permitted. They should purchase their own booking and package.

Can I SELECT the photos you print2023-10-15T13:37:53-07:00

Yes, Absolutely. The photographer will take several photos of your family and show you the ones they think are suitable for printing. Most sites have a separate screen for you to see these images. Note only ONE photo can be selected and used to print your package. There are upgrades available if you wanted more photos in both printed and digital formats. Pricing and payment is available on-site.

I want to CANCEL, RE-SCHEDULE or TRANSFER my booking2023-10-20T08:20:07-07:00

You can re-schedule your appointment yourself at anytime up to 48 hours prior your visit time. Refer back to your original booking conformation email for details and a link to change your booking.

Cancellations can only be done via email. Note that a $5 administration fee will be deducted from your refund. Please email us at Hello@GiggleBooth.ca. Refunds (minus a $5 administration fee) may take 10-14 business days from the time we receive your email.

Sorry, no changes or cancellations allowed within 48 hours. You may however transfer your booking to a friend or other family member who can come in your place. We will need to know the name, email, cell number of the guest coming in your place, along with all your original booking details. Please email us at Hello@GiggleBooth.ca

What if we CANNOT MAKE the appointment or will be late?2023-10-20T05:52:30-07:00

Staff may try to accommodate late comers, IF they are able to fit you in. This is a time sensitive event so there are no refunds for late arrivals and no shows.

How MANY PEOPLE can visit Santa?2023-10-20T05:53:15-07:00

At most locations we can fit in larger groups but remember we will need to take a wider shot so you may see things in the background, like stores or other people that fall outside of the Santa set.

Can we take our OWN PHOTOS?2023-10-20T05:53:33-07:00

In addition to our professionally taken photos you may take a couple of cell phone type snaps of your own but limited to quick candid snaps. Staging, rearranging and swapping out people is not permitted. We also ask that you use common sense, this can cause delays for the next guests. We’ll not be able to take or help you with these so please do not expect staff to handle your devices.

WHAT TIME should I arrive for my visit?2023-10-20T05:33:53-07:00

You should arrive at least 5-10 minutes before your booked time. However, we encourage you to arrive much earlier and make the most of your trip to the Mall! Late arrivals may lose their booking and no refunds will be given.

I’ve not received my DIGITAL PHOTO via email?2023-10-16T08:35:39-07:00

Not all photo packages include the digital file. For those that do, we use the email address you provided when you booked your visit. Sometimes these emails go to your Junk Folder so please check there first.

If you still cannot find your photo, please use our MISSING PHOTO FORM. You will need to provide ALL of the following information:

  1. NAME & EMAIL ADDRESS the booking was made under
  2. LOCATION, DATE and TIME your photo was taken
  3. A copy of the actual photo that is missing (take it with your phone)
  4. Proof of package purchased

NOTE: We will not be able to locate your missing photo if this information is not provided.


Are you offering PET PHOTOS?2023-10-20T05:57:22-07:00

Pet photos will be available in certain locations. Please check your local site’s info page on our website to see if they are available and the schedule. Outside of these sites and times, sorry but Santa cannot see your pets.

What is your CANCELLATION POLICY?2023-10-20T08:21:46-07:00

Book with confidence knowing that if things change, subject to availability you can reschedule anytime UP TO 48 hours prior your visit. Cancellations are subject to a $5 administration fee. Please email Hello@GiggleBooth.ca. Within 48 hours appointments cannot be cancelled or refunded.

Do we need to wear MASKS?2023-10-20T05:22:34-07:00

You will NOT be required to wear masks this year. If things change we’ll let you know.

Can we arrive WITHOUT A BOOKING?2023-10-20T05:21:52-07:00

Visits require pre-booking through our reservation system. This is to provide a far better experience for you and your family. On some quieter days we may have space to accommodate walk-ins but you may be required to wait in-line – with preference given to pre-booked appointments. There is no guarantee Santa will be able to see you so pre-booking is recommended.

Do I need to install any apps on my computer2022-11-09T05:06:04-08:00

You can install the Zoom app on your computer, but you don’t have to.  We have made it super easy for you and your guests to login through any common and modern browser. You will of course need an internet connection!

How do the free Santa photos work2022-11-09T05:06:15-08:00

As we can’t be there with you, you’ll be using your own smart phone to take as many photos as you wish. In your virtual visit invite email we’ll provide you with a link to enable you to upload these photos and place them into our decorative frames. There is NO LIMIT to how many you take so get creative and take you time to capture the perfect shot. We recommend you focus on snapping away and upload the photos after the visit (the quality will be better as well)!

How do I connect to our virtual Santa experience2022-11-09T05:06:22-08:00

Our system will email a secure Login Link before your appointment time. If you don’t receive the email please check your Junk/Spam folder!
You will find a ‘Join Now’ button in your email. 10 Minutes before your appointment time, please click this and you’ll be placed in our waiting room.

When Santa & Mrs Claus are ready to greet you, you’ll be invited in for your one on one visit.

Indoor Events2022-04-13T10:19:37-07:00

The key considerations for indoor events are electricity and access for people.

We typically have many people gather around the booth to watch slide shows, other guests or just look in amazement. For larger events it’s important to allow for room for people to observe the action, line up and be able to get their photos in comfort.

Please ensure there is power reasonably close by

Outdoor Events2022-04-13T10:19:43-07:00

Outdoor events are typically staged under a gazebo or tent. Rain or unstable power from a generator are NOT A GOOD environment for the booth which contains very delicate electronic equipment.

A gazebo typically provides adequate shelter for the Giggle Booth providing it is weatherproof. If rain leaks in from the roof or the sides we may have to shut down!

We frequently run our booths from generators without problems PROVIDING it is the right type of generator. Typical contractors generator’s will not provide stable power for ANY ELECTRONIC EQUIPMENT… no matter what the guy says! The generators required are not hard to find or any more expensive. You just need to know what to ask for! If your event will supply power from a generator you must let us know when booking.

Do you charge travel or toll expenses2022-04-13T10:19:51-07:00


Why would we?

We do not impose travel or toll charges if your event is within the Lower Mainland or as far away as Pemberton or Chiiliwack.

We travel a LONG way for our clients including Canada wide, North America and further.

For any areas beyond the lower mainland, either a minimum rental time or a small charge may need to be added. The Sunshine Coast and Vancouver Islands may incur a ‘Boat Fee’ OR a minimum rental time.

Will the guests be able to view the photos2022-04-13T10:19:58-07:00

Absolutely, that’s the point!

Most of the time time we upload the photos to your own gallery – live as they are taken. Your guests can view all of the pictures taken at the event during, after or LONG AFTER.

Some customers prefer this gallery is pass-worded (hidden from public view). This is very easily done at no charge.

How long does it take to set up your booths2022-04-13T10:20:07-07:00


We typically allow 1 to 1.5 hours to set up, tune up and prep. If your event is in a location that is difficult to get equipment to or involves long distances, stairs etc you should point this out when you book. Our booths are very portable so it’s not a problem if we know in advance.


What is idle, or down time2022-04-13T10:20:15-07:00

Idle hours are deemed as any hours during, before or after the event where a booth is required but will not be in operation.

Typically idle hours come into play in situations where it is not possible to set up/take away a booth directly before/after an event or during speeches etc. All idle hours are charged starting at $100 for the 1st hour and reducing a little for subsequent hours.

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