What time should I arrive for my visit?
You should arrive 5 minutes before your booked time. However we encourage you to arrive much earlier and make the most of your trip to the Mall!
Will my child be allowed on Santa’s knee this year?
We follow all safety measures suggested/implemented by governing bodies and authorities. Santa is currently OK with having your child sit on his knee - but please be aware this [...]
I’ve not received my digital Santa photo file?
We use the email address you provided when you booked your visit. Sometimes these emails go to your Junk Folder so please check there. If still no success please [...]
Do we need to wear masks?
You will not be required to wear masks this year - although we always recommend them in public spaces.
Can we take our own photos?
In addition to our professionally taken photos you may take a couple of snaps of your own. We'll not be able to take or help you with these. We [...]