Book with confidence knowing that if things change, subject to availability you can reschedule anytime UP TO 48 hours prior your visit. Cancellations are subject to a $5 administration fee. Please email Hello@GiggleBooth.ca. Within 48 hours appointments cannot be cancelled or refunded.

You can re-schedule your appointment yourself at anytime up to 48 hours prior your visit time. Refer back to your original booking conformation email for details and a link to change your booking.

Cancellations can only be done via email. Note that a $5 administration fee will be deducted from your refund. Please email us at Hello@GiggleBooth.ca. Refunds (minus a $5 administration fee) may take 10-14 business days from the time we receive your email.

Sorry, no changes or cancellations allowed within 48 hours. You may however transfer your booking to a friend or other family member who can come in your place. We will need to know the name, email, cell number of the guest coming in your place, along with all your original booking details. Please email us at Hello@GiggleBooth.ca

Visits require pre-booking through our reservation system. This is to provide a far better experience for you and your family. On some quieter days we may have space to accommodate walk-ins but you may be required to wait in-line – with preference given to pre-booked appointments. There is no guarantee Santa will be able to see you so pre-booking is recommended.

Rescheduling in less than 48hrs is only permitted if the location is closed due to bad weather or other reason. In the unlikely event this happens we’ll notify guests through social media.

If the location is closed we will of course either re-schedule or refund your booking. Send an email to Hello@GiggleBooth.ca with the details of your booking, name, time of booking, date, package purchased etc.

If the location is open, there are no refunds if you cannot make your reserved time.

Staff may try to accommodate late comers, IF they are able to fit you in. This is a time sensitive event so there are no refunds for late arrivals and no shows.

At most locations we can fit in larger groups but remember we will need to take a wider shot so you may see things in the background, like stores or other people that fall outside of the Santa set.

Pet photos will be available in certain locations. Please check your local site’s info page on our website to see if they are available and the schedule. Outside of these sites and times, sorry but Santa cannot see your pets.