FAQs | Giggle Booth Photos

Q: SNOW or bad weather days

Rescheduling in less than 48hrs is only permitted if the location is closed due to bad weather or other reason. In the unlikely event this happens we'll notify guests through social media. If the location is closed we will of course either re-schedule or refund your booking. Send an email to Hello@GiggleBooth.ca with the details of your booking, name, time of booking, date, package purchased etc. If the location is open, there are no refunds if you cannot make your reserved time.

Q: My child WOULDN'T SIT or stand with Santa, can I have a refund

Sorry but we cannot offer refunds if your child wouldn't sit or stand with Santa. Santa and the staff's time were reserved for you.

Q: Can I select MULTIPLE PHOTOS with multiple GROUPS

Each package is priced for ONE sitting of ONE group or child. A series of photos are taken and ONE of these is selected and printed. If the packaged you purchased includes the digital file, this 'same photo' (with the digital border if you chose one) is the one emailed to you. Other options are available at additional cost. Additional digital files (or prints) are available for purchase without having to buy a separate package, providing the group/children remain the same. For example: Pose one - child with Santa Pose two - A second photo of child or child and parents with Santa. A second (or more) digital file/print of the same group PLEASE NOTE: Swapping out with friends or family groups is NOT permitted. They should purchase their own booking and package.

Q: What if we CANNOT MAKE the appointment or will be late?

Staff may try to accommodate late comers, IF they are able to fit you in. This is a time sensitive event so there are no refunds for late arrivals and no shows.

Q: How MANY PEOPLE can visit Santa?

At most locations we can fit in larger groups but remember we will need to take a wider shot so you may see things in the background, like stores or other people that fall outside of the Santa set.

Q: WHAT TIME should I arrive for my visit?

You should arrive at least 5-10 minutes before your booked time. However, we encourage you to arrive much earlier and make the most of your trip to the Mall! Late arrivals may lose their booking and no refunds will be given.

SNOW or bad weather days

Rescheduling in less than 48hrs is only permitted if the [...]

By MM|2023-10-20T06:47:52-07:00October 16, 2023|Santa Photos Before Visit|0 Comments

My child WOULDN’T SIT or stand with Santa, can I have a refund

Sorry but we cannot offer refunds if your child wouldn't [...]

By MM|2023-10-20T05:35:07-07:00October 16, 2023|Santa photos on your visit|0 Comments

Can I purchase EXTRA COPIES or packages on the day

Absolutely. You can purchase extra packages, prints and/or digital photos [...]

By MM|2024-11-10T22:34:44-08:00October 16, 2023|Santa photos on your visit|0 Comments

Can I select MULTIPLE PHOTOS with multiple GROUPS

Each package is priced for ONE sitting of ONE group [...]

By MM|2024-11-10T22:27:08-08:00October 16, 2023|Santa photos on your visit|0 Comments

Can I SELECT the photos you print

Yes, Absolutely. The photographer will take several photos of your [...]

By MM|2024-11-10T22:30:40-08:00October 15, 2023|Santa photos on your visit|0 Comments

I want to CANCEL, RE-SCHEDULE or TRANSFER my booking

You can re-schedule your appointment yourself at anytime up to [...]

By MM|2024-11-10T22:23:01-08:00October 15, 2023|Santa Photos Before Visit|0 Comments

What if we CANNOT MAKE the appointment or will be late?

Staff may try to accommodate late comers, IF they are [...]

By MM|2023-10-20T05:52:30-07:00October 15, 2023|Santa Photos Before Visit|0 Comments

How MANY PEOPLE can visit Santa?

At most locations we can fit in larger groups but [...]

By MM|2023-10-20T05:53:15-07:00November 9, 2021|Santa Photos Before Visit|0 Comments

Can we take our OWN PHOTOS?

In addition to our professionally taken photos you may take [...]

By MM|2023-10-20T05:53:33-07:00November 9, 2021|0 Comments

WHAT TIME should I arrive for my visit?

You should arrive at least 5-10 minutes before your booked [...]

By MM|2023-10-20T05:33:53-07:00November 9, 2021|Santa photos on your visit|0 Comments

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